Quick Summary (For Our Website Visitors)
At Famie Money Services Sdn. Bhd., your privacy matters to us. We only collect and use your personal data to provide our services, comply with Bank Negara Malaysia’s regulations, and keep your transactions secure. We do not sell your data to anyone.
When you use our services or visit our website, we may collect information such as your name, contact details, identification documents, and transaction records. We keep your data safe using strict security measures and only share it when legally required or necessary to serve you.
You have the right to access, correct, or withdraw consent for your personal data. For more details, please read our full Privacy Notice below or contact our Data Protection Officer at:
Email Address: dpo@famiepay.com
Full Legal Privacy Notice (PDPA 2010 Compliant)
Effective Date: 14 August 2025 Last Updated: 14 August 2025
This Privacy Notice is issued pursuant to the Personal Data Protection Act 2010 (“PDPA”) and relevant regulations under the purview of Bank Negara Malaysia (“BNM”). Famie Money Services Sdn. Bhd. (“Famie”, “we”, “our”, or “us”) is committed to the lawful, fair, and transparent processing of personal data in connection with our money services business operations.
1. Scope and Application
(a) Customers and prospective customers;
(b) Business partners, service providers, and suppliers;
(c) Visitors to our website, mobile applications, or branches.
1.2 This Policy applies to personal data collected through:
(a) Face-to-face interactions at our branches;
(b) Electronic and online channels;
(c) Written, telephone, and email communications.
2. Definitions
2.1 “Personal Data” means any information in any form that relates directly or indirectly to an identifiable natural person, including sensitive personal data as defined under the PDPA.
2.2 “Processing” means any operation or set of operations performed on personal data, whether automated or not, including collection, recording, storage, use, disclosure, and destruction.
3. Categories of Personal Data Collected
3.1 Famie may collect and process the following categories of personal data:
(a) Identification Data – Full name, NRIC/passport number, date of birth, gender, nationality.
(b) Contact Data – Residential and mailing address, phone number, email address.
(c) Financial Data – Bank account details, remittance information, transaction history.
(d) Verification Data – Identity documents, proof of address, occupation, employer details, source of funds/wealth.
(e) Technical Data – IP address, browser type, cookies, geolocation data, online usage logs.
(f) Communication Data – Customer service correspondence, CCTV recordings.
4. Method of Data Collection
4.1 Data may be collected:
(a) Directly from you when you complete forms, conduct transactions, or communicate with us;
(b) Automatically through cookies and similar technologies when you visit our website or use our digital platforms;
(c) From third parties such as regulatory authorities, credit reporting agencies, and publicly available sources.
5. Purpose of Processing
5.1 Your personal data is processed for the following purposes:
(a) Regulatory and Legal Compliance – Compliance with BNM’s AML/CFT/CPF and TFS requirements, KYC/CDD procedures, and reporting of suspicious transactions.
(b) Service Provision – Execution and processing of remittance, currency exchange, and related services.
(c) Risk Management and Security – Fraud prevention, transaction monitoring, internal audits.
(d) Customer Relations – Handling inquiries, complaints, and service updates.
(e) Business Improvement – Service development, performance monitoring, and market analysis.
6. Legal Basis for Processing
6.1 Processing is undertaken on the following legal grounds:
(a) Fulfilment of contractual obligations;
(b) Compliance with legal and regulatory requirements;
(c) Legitimate interests pursued by Famie in maintaining service quality and security;
(d) Consent obtained for non-mandatory processing activities.
7. Disclosure of Personal Data
7.1 We may disclose personal data to:
(a) Bank Negara Malaysia, law enforcement agencies, and other government bodies;
(b) Affiliates, service providers, and professional advisers bound by confidentiality;
(c) Overseas correspondents for cross-border transactions, subject to PDPA safeguards.
7.2 We will not sell, rent, or trade your personal data for marketing purposes.
8. Cross-Border Transfers
8.1 Where personal data is transferred outside Malaysia, Famie shall ensure:
(a) Adequate legal and contractual safeguards are in place; or
(b) Explicit consent is obtained from the data subject.
9. Data Retention
9.1 Personal data shall be retained:
(a) For a minimum of seven (7) years from the date of the last transaction in accordance with Money Services Business Act 2011; or
(b) For such longer periods as may be required by applicable laws.
10. Data Security
10.1 Famie implements administrative, technical, and physical measures to safeguard personal data, including:
(a) Encryption of sensitive information;
(b) Restricted employee access based on roles;
(c) Regular security audits and vulnerability assessments.
11. Data Subject Rights
11.1 Under the PDPA, you have the right to:
(a) Access and obtain a copy of your personal data;
(b) Request correction of inaccurate or incomplete data;
(c) Withdraw consent to processing (subject to legal constraints);
(d) Object to processing for direct marketing;
(e) File a complaint with the Personal Data Protection Commissioner.
12. Cookies
12.1 Our website uses cookies to:
(a) Facilitate navigation and improve your online experience;
(b) Analyse site usage;
12.2 You may disable cookies through your browser settings, but some functionalities may be affected.
13. Third-Party Links
13.1 Our website may contain links to external sites. Famie is not responsible for the content or privacy practices of such sites.
14. Contact Details
Data Protection Officer Famie Money Services Sdn. Bhd.
Address: C-07-03 (Biz Suite), Sunway Nexis, No. 1, Jalan PJU 5/1, Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Selangor
Email Address: dpo@famiepay.com
15. Policy Updates
15.1 Famie may amend this Privacy Notice at any time. The updated version will be published on our website with the effective date.
-The End-