Issuance of Receipts

Receipts are required under the Money Services Business Act 2011. Please request a receipt for every transaction.

Currency Exchange

To process your transaction, please provide:

• Full name
• NRIC number (or passport/other official ID number)
• Date of birth

Your details must match your official identification document.

We use this information to conduct targeted financial sanctions screening against:

• United Nations Security Council Resolutions (UNSCR) lists, and
• Domestic Terrorism Financing (TF) lists

If there is a potential match, we may request additional information or supporting documents to confirm your identity.

For currency exchange transactions of RM3,000 and above, you must present your identification document for Customer Due Diligence (CDD).

For non-face-to-face onboarding, CDD applies to all transactions.

These requirements are in line with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA) and the Money Services Business Act 2011 (MSBA).

Remittance Service

Customer Due Diligence (CDD) is required for all remittance transactions under AMLA and MSBA. Please present your identification document before making a remittance transaction.

Privacy Notice (Personal Data Protection Act 2010)

Protecting your personal data is our priority. Please view our Privacy Notice here: https://www.famiemoney.com/privacy-policy/